A $100 deposit will be needed to hold a room, which will be applied to your stay or cancellation fee, if any. The balance will be charged approximately one week in advance of your stay. If there is a cancellation (see cancellation policy below) with no fee, your deposit will be refunded.
If your reservation is cancelled with 14 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee, but only a $4 fee for processing. With 7-13 days notice, you will be charged a cancellation fee of ½ of the total price for the days that were reserved, plus tax. With less than 7 days notice, you will be charged a cancellation fee of the full price for the days that were reserved, plus tax.
(New Year’s, Valentine, Easter, Memorial, Independence, Labor, Thanksgiving, Christmas)
If your reservation is cancelled with 30 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee, but only $4 for processing. With a 14 - 29 day notice the cancellation fee will be 1/2 of the total price for the days that were reserved, plus tax. Any cancellation given with less than 14 days notice will be charged a cancellation fee of the full price for the days that were reserved, plus tax.
With any cancellation, we will make all attempts to rebook the room. If we are able to rebook, the only cancellation fee is $35.00.
v The office is our home – please knock or call 830.377.1725
v No smoking or open flames in the rooms. If you smoke in the room or bring a pet into a “no pets allowed” room, there will be a $150.00 cleaning fee charged to your credit card. Anything missing or damaged will be charged to your credit card. If there are damages to something that is part of a set, the charges will be for the entire set, unless we are able to find a single piece to match the set.
v Guest Pets may roam free in their fenced yard (Retreat & Some Like it Hot), but must be on a leash outside of their yard.
v The use of our property is for registered guests only. If you want to bring an unregistered guest onto the property you must call us at 830.377.1725 in advance for permission and arrangements - NO EXCEPTIONS. A day rate of $10 per person will be charged. You are responsible for all of your guests and any charges/damages that they incur. Your guests may not roam the property without you. All of your guest’s vehicles must be registered at 830.377.1725. Your guest’s unregistered vehicles are subject to tow at your expense.
v Upon arrival, please go directly to your room/cabin anytime after 5:00 pm. Check out is by 11:00 am. Other arrangements can be made, as long as there is advance notice given and we are able to accommodate.
v There are pool towels located in the painted can at the pool (adults only). If you want to reuse your towel, please bring it back to your room or cabin; otherwise you may leave it on a table by the pool for collection. No glass containers are allowed at the pool. Pool is open for swimming from Memorial Day Weekend through Labor Day weekend, but you may hang out by the pool at any time.
v If you want to roam the property there are 23 acres with a large dry creek bed running down the middle. The fence line is fairly clear; you can walk the creek bed or just walk the property. Please realize that there are many drop-offs and it is very rocky and can be dangerous if you don't exercise caution. Do this at your own risk. Please do not destroy plant life or cross fences.
v Between 10:00 pm and 8:00 am please keep the noise level down, as not to disturb others.
v You are welcome to use the charcoal grills, but please clean up when you are done so that other guests may also enjoy. Each room is equipped with trash bags.
v We will clean your breakfast dishes (for The Retreat & Some Like it Hot if you chose the breakfast option). You may use the supplied dishes for other meals if you wash them. There is dish soap located in each room/cabin.
v We will come in daily to get your breakfast tray/dishes, towels & empty trash. If you leave your towels on the floor we will collect them; if you hang them up we will leave them. If you don’t want to be disturbed, leave your tray/trash/towels outside by 10:00 am.
v Please use the facial pads provided to clean off your make-up and the yellow towels for any dirty job.
v When your stay is over, leave the key in the room and the door unlocked.
v We have a sewer treatment plant. Please only flush toilet paper and do not let the toilet run.
v Wireless Internet is available in the outside common sitting area and at the pool – use the Omni 9 network – no password is needed.
v If you open windows, please turn off your AC or the AC will freeze up and will no longer cool.
v We hope that you enjoy the little extras we like to provide our
guests. We also sell extra coffee ($2.00), extra water ($.50), Advil or
Tylenol ($2.00/pk of 2) and large bars of soap ($5.00). If there are
other items that are needed, there are 3 major grocery stores and many
convenience stores and pharmacies in Kerrville. Enjoy your stay!