Policies
Links - Weather, Massage, Hill Country Info
The Retreat (pet & children friendly)
Some Like it Hot (pet & children friendly)
Deposit
A $100 deposit will be needed to hold a room, which will be applied to your stay or cancellation fee, if any. If there is a cancellation (see cancellation policy below) with no fee, your deposit will be refunded.
Cancellation Policy
Non Holidays
If your reservation is cancelled with 14 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee. With 7-13 days notice, you will be charged a cancellation fee of ½ of the total price for the days that were reserved, plus tax. With less than 7 days notice, you will be charged a cancellation fee of the full price for the days that were reserved, plus tax.
Holidays
(New Year’s, Valentine, Easter, Memorial, Independence, Labor, Thanksgiving, Christmas)
If your reservation is cancelled with 30 days or more notice to the 1st night of your booking, you will not be charged a cancellation fee. Any cancellation given with less than 30 days notice will be charged a cancellation fee of the full price for the days that were reserved, plus tax.
With any cancellation, we will make all attempts to rebook the room. If we are able to rebook, the only cancellation fee is $35.00.
House Rules
-
The office is our home – please knock or call 830.377.1725
-
No smoking or open flames in the rooms or cabins. If you smoke in the room or bring a pet into a “no pets allowed” room, there will be a $150.00 cleaning fee charged to your credit card. Any damages will be charged to your credit card.
-
Guest Pets may roam free in their fenced yard (Retreat & Some Like it Hot), but must be on a leash outside of their yard.
-
You are responsible for all of your guests and any charges/damages that they incur. All vehicles must be registered at the office. Unregistered vehicles are subject to tow at your expense.
-
Normal check in is from 5:00 pm to 8:00 pm and check out is by 11:00 am. Other arrangements can be made, as long as there is advance notice given and we are able to accommodate. Express Check-In Service (bypass office check-in and arrive as early as 2:00 or as late as you would like) is available for $10.
-
There are pool towels located in the painted can at the pool (adults only). If you want to reuse your towel, please bring it back to your room or cabin; otherwise you may leave it on a chair or table by the pool for collection. No glass containers are allowed at the pool. Pool is open for swimming from Memorial Day Weekend through Labor Day weekend.
-
You are welcome to use any part of the property (except the main house). There are 23 acres with a large dry creek bed running down the middle. The fence line is fairly clear, you can walk the creek bed or just walk the property. Please realize that there are many drop-offs and it is very rocky and can be dangerous if you don't exercise caution. Do this at your own risk. Please do not destroy plant life or cross fences.
-
Between 10:00 pm and 8:00 am please keep the noise level down, as not to disturb others.
-
You are welcome to use the charcoal grills, but please clean up when you are done so that other guests may also enjoy. Each room is equipped with ash cans and scoops.
-
We will clean your breakfast dishes (for The Retreat & Some Like it Hot if you chose the breakfast option). Please use the dish soap in each room to clean any other dishes you use.
-
We will come in daily to get your breakfast tray/dishes & empty trash. If you leave your towels on the floor we will collect them; if you hang them up we will leave them. If you don’t want to be disturbed, leave your tray/trash/towels outside.
-
Please use the facial pads provided to clean off your make-up.
-
When your stay is over, leave the key in the room and the door unlocked.
-
We have a sewer treatment plant. Please only flush toilet paper.
-
Wireless Internet is available in the outside common sitting area, at the pool and in select rooms. Use the Omni 9 network - no password is necessary.
-
If you open window, please turn off your AC or the AC will freeze up and will no longer cool.
-
We provide enough delicious Douwe Egberts coffee for one pot per day. If you want more coffee we can provide it for $2.00 per pack.
-
We hope that you enjoy the little extras we like to provide our guests. If there are other items that are needed, there are 3 major grocery stores and many convenience stores and pharmacies in Kerrville. Enjoy your stay!